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I've never come across tech support that's even adequate. Frankly, I'm very surprised that the 'expert' on the line was able to figure out to update the quickset. (Quickset is used to identify errors and change settings, right?)
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"In order to be effective a doctrine must not be understood, but has to be believed in. We can be absolutely certain only about things we do not understand."
"The uncompromising attitude is more indicative of an inner uncertainty than a deep conviction. The implacable stand is directed more against the doubt within than the assailant without."
The True Believer, by Eric Hoffer
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